Major success as BlockAPT announces a partnership with JT (Jersey Telecom) to enhance their Mobile Fraud Protection Services.
London, UK – 5 October 2020 – BlockAPT announces a major accomplishment in partnering with JT (Jersey Telecom) the largest telecoms provider in the Channel Islands, with global operations spanning across 7 countries.
JT has successfully built up its Fraud Protection services working with global Mobile Network Operators to provide live network and device checks. These services run alongside JT’s Internet of Things (IoT) business which provides cellular connectivity and remote management of devices worldwide, as well as bulk messaging services, with JT powering over 10 million SIMs globally.
BlockAPT’s platform connects into JT’s existing Mobile Fraud Protection Services and enhances their security infrastructure by providing one central security management platform. It integrates seamlessly into JT’s fraud prevention engine and supports their business security processes adding a high layer of defence against fraud, information theft, denial of service and infiltration.
The BlockAPT platform’s automated and continuous vulnerability assessment functionality has been put in place to detect and alert on critical flaws allowing for proactive incident response handling as soon as high-risk vulnerabilities are detected.
Marco Essomba, Founder & CTO of BlockAPT said: “Over the last 5 years we have seen SIM SWAP fraud generally rocket by over 400%. We are delighted and proud to work in partnership with JT using our unique Monitor, Manage, Automate and Respond (MMAR) framework with a defence-in-depth technical approach. We continue to provide added value to JT and its customers by blocking fraudsters from persistent and future attacks”.
Barna Kutvolgyi, Managing Director, JT International said: ‘’Smartphones have evolved from being a convenience to an essential part of everyday life. And each of these phones provides an access point into the sensitive areas of a person’s life causing SIM swapping to soar. At JT we believe Mobile network providers must play their part to help mitigate the risks of SIM Swap. By working with BlockAPT, we’ve strengthened our existing portfolio of services, enabling us to provide next-generation fraud protection services and the highest level of mobile security for our customers, delivering a complete, reliable and fully managed solution”.
BlockAPT protects customers’ digital assets by unifying operational technologies against advanced persistent threats. It brings together automated threat intelligence, vulnerability management, device management and incident response management under one platform to help businesses’ Monitor, Manage, Automate and Respond (MMAR) to cyberthreats proactively and in a preventative manner.
Created by Founder and CTO, Marco Essomba, the advanced platform offers deep integration throughout multiple layers of security. The BlockAPT platform can be deployed within hours, in the cloud or on premise, as a single pane of glass solution working seamlessly and intelligently in the background to safeguard businesses digital environments.
BlockAPT is headquartered in London, UK. For more information please visit: https://www.blockapt.com/
Tel: +44 (0) 7951 650855
JT has won a top award at the Messaging and SMS World 2019 Awards in recognition of its JT Navigate product, providing the communications industry with a solution to deal with the challenges of mobile number portability.
The JT Navigate solution, winner of the ‘Best Messaging API Award’, is a suite of easy-to-integrate APIs providing customers with secure access to ‘real-time’ routing information for SMS delivery.
The solution reduces the time it takes to retrieve crucial data by acting as a central access point, and providing a highly secure environment for operators to use.
Access to the operator’s subscriber information delivers fast integration into existing workflows and decision-making tools, providing accurate data, ensuring high-conversion success and business efficiencies for clients.
Since launch in 2017, JT Navigate has processed more than 13 billion ‘lookup’ requests (at a rate of 5,000 per second) and has grown by 39%.
The awards were held in London, on Tuesday 3 December 2019. Tom Noel, Managing Director, JT International, said:
“We are delighted to have won this top global award, it’s testament to the hard work and dedication of all the team at JT.
“Whilst we’re based in the British Channel Islands, our global operator and network agreements enable us to secure partnerships across the world. This means we can provide reliable, innovative solutions that allow our customers to stay well ahead of the game.
“The biggest challenge for communications platforms, and marketers, is ensuring that information on their clients is current, and that it is properly safeguarded.
“JT enables just that, providing services both to the ‘supply,’ and ‘demand’ sides of the market. The software enables communication platforms to deliver global SMS at scale, whilst also providing a revenue stream for other operators and MNP providers, differentiating it from other solutions on the market.”
LONDON, [November 11, 2019] – JT has joined forces with CKH Innovations Opportunities Development (CKH IOD), a unit of CK Hutchison’s telecom division, enabling JT to expand its fraud detection services globally for financial institutions.
Building on their already successful commercial relationship in the UK, JT will look to expand its fraud detection service to other 3Group operators in Europe and Asia using CKH IOD’s Global Digital Hub platform, which provides access to 3Group’s affiliate network of mobile operators.
The service has been developed in response to the growing need for financial institutions and digital service providers to verify the identity of customers using matched data and to help ensure that mobile device details supplied in each case have not been compromised.
JT’s impressive reach as a global operator means it will be one of a select group of partners to connect to CKH IOD’s Global Digital Hub platform and offer Know Your Customer (KYC) match services to the market.
Financial institutions will be able to verify data they have been given matches that for a 3Group subscriber to provide the confidence they need on key operational decisions.
JT’s fraud protection service also provides important live background checks to ensure a customer’s device hasn’t been compromised. These checks can assist in preventing SIM-swap fraud and call-divert fraud, two methods increasingly used by criminals globally to gain access to customers’ data.
Tom Noel, Managing Director of JT’s International Division, said: “This partnership is a testament to the quality of services the JT teams have developed and our reputation as a trusted partner for mobile network operators. As a cross-operator, we have been able to provide a service which standardises data from mobile operators so that organisations receive information that provides the confidence they need to make verification decisions. As a team, we are really pleased to be part of this launch, with CKH IOD’s Global Digital Hub.”
Susan Buttsworth, CEO, CKH IOD said: ”Utilising the scale and reach of our Global Digital Hub, we are able to offer our trusted network of partners convenient access to 3Group’s affiliate network of mobile operators. This partnership enables us to give financial institutions higher levels of customer authentication, and ultimately help protect consumers from fraud.”
JT’s full-fibre network – which means that the people in the Channel Islands now enjoy internet speeds that are among the fastest in the world – has won its greatest accolade yet: being presented with ‘The Best Network Transformation Award’ at the top international communications awards.
The judges particularly praised the speed at which every broadband user in Jersey had been directly connected to fibre broadband – quicker than it has been done anywhere else in the world – and at no cost to users. That achievement has elevated Jersey to first place in the world in terms of the percentage of fibre-to-the-home customers.
The British island now ranks third in the world for average broadband speed, according to the annual 2019 world speeds report from research firm M-Lab and Cable.co.uk. The report noted a 118.32% increase in broadband speed in the island compared to the previous year.
The judges also hailed the social-inclusivity of the network, opening the door to new digital possibilities for every Islander, and providing the capacity for the Island’s business community to continue to expand and flourish.
Graeme Millar, CEO of JT, said “The Gigabit Project involved laying over 3,000 km of individual fibre-optic cable to over 45,000 homes and businesses providing access, (regardless of means) to the whole island. This has transformed businesses and created new revenue streams, catching the interest of multi-national companies to relocate projects to Jersey. This means there are new jobs and training opportunities in exciting roles, including Fintech, Medtech, e-gaming and cloud-computing, all bringing further diversity to Jersey’s economy.
“Outside the business world, full fibre has paved the way for many community projects, not least in education where students are benefiting from new ways of learning. Householders are also embracing the opportunity to go ‘smart’. Homes in Jersey now have an average of 23 devices directly connected to the internet.”
Over 550 telecom companies, representing over 35 countries, took part in World Communications Awards 2019, which took place in the De Vere Grand Connaught Rooms, in London, on Wednesday 30 October 2019.
Other businesses shortlisted in the Best Network Transformation category included TalkTalk Business, Altice Portugal and Saudi Telecom Company.
In a bid to firmly establish itself as Europe’s most connected operator and cement its reputation as one to watch State-owned 120-year young operator JT Group has joined forces with 1oT to launch an innovative eSIM solution at this year’s MWC. This eSIM solution is set to open up a new level of global connectivity for IoT service providers.
Designed specifically for the needs of start-ups and small and medium-sized IoT service providers, this new 1oT eSIM, technically known as eUICC, will enable them to operate in multiple regions worldwide. What’s more, through this partnership with JT those customers will now also benefit from JT’s extensive worldwide roaming network.
This eSIM is set to simplify and revolutionise the market for these users by enabling a ‘virtual swap’ in the air between pre-negotiated operator services without the need to physically change the SIM card. It will also leverage the global roaming deals provided by JT opening up access to over 700 of JT’s partner networks potentially making it the world’s most flexible SIM.
Graham Hart-Ives, JT’s Head of IoT Sales, said: “We have continued to grow our offering over recent months and we are delighted that the work we have done to build a strong position in this market is bringing substantial benefits to our forward-thinking and long-term partners, like 1oT. This is a great example of leveraging partnerships and innovating using latest SIM technology to jointly provide the best possible product for customers.”
1oT is an operator independent global connectivity provider which handles the complexity of working with multiple operators in different regions for IoT service providers and device makers.
Märt Kroodo, founder and CEO of 1oT said: “This launch is an exciting next step in SIM technology which provides vastly improved convenience for customers. This partnership of JT’s innovation and flexibility in working with different partners and our expertise will together deliver connectivity products for IoT which greatly improve customers experience and take the market forward.”
Analysis by Ookla® of Speedtest Intelligence® has confirmed that JT customers enjoy the fastest mobile data speeds in both Guernsey and Jersey.
Results from all mobile networks in the Channel Islands were analysed by Ookla, the global leader in fixed broadband and mobile network testing applications, data and analysis between April and September this year.
Those tests, which are carried out by islanders themselves, confirm that JT has the fastest mobile networks.
Ookla’s results are widely trusted by regulators, trade groups and analysts and are used by virtually every major mobile carrier and internet service provider in the world. Each day, more than ten million tests are actively initiated by consumers across all Speedtest platforms, with over 20 billion completed to date.
Daragh McDermott JT, said: “Our customers regularly tell us that they enjoy the speed of our 4G networks in Jersey and Guernsey, and these test results from Ookla provide the research data to confirm their feedback – JT’s networks are the quickest.
“We’re really pleased to have that confirmed, for the third year running, by Ookla, as its clearly good news for our customers, and a testament to the hard work of JT’s engineering teams who are responsible for building and maintaining the best possible mobile networks.
“We see it as our responsibility to deliver the best connectivity that we can for Channel Islanders and have demonstrated that through our fibre broadband networks, our 4G networks, and more recently with the announcement that we will begin to install 5G (subject to the necessary radio spectrum being allocated by the regulator) in 2019.
“Our aim is to make the islands one of the best-connected places in the world, and this recognition from Ookla confirms that work is paying off.”
“With millions of tests taken using Speedtest every day, Ookla has developed a robust and comprehensive view of worldwide internet performance. It is our pleasure to recognize JT as the Fastest Mobile Network in Guernsey & Jersey based on our rigorous analysis. This award is a testament to JT’s exceptional performance, as experienced by their own customers, in Q2 and Q3,” said Jamie Steven, Executive Vice President at Ookla.
The first JT-sponsored Institute of Directors’ Winter Seminar of the series is set to provide a fascinating insight into the benefits and risks of new technology, particularly in relation to the advancement of boards. The seminar, titled The Shape of Things to Come will be held at the Old Government House on Friday 16 November at 12.15 pm.
Panellists will include Emma Bailey, the GFSC’s Director of the Authorisations and Innovation Division; Wayne Atkinson, Partner at Collas Crill; Susie Crowder, Non-Executive Chairman at Nexus Technology Ltd and CEO of Bright Futures LBG, and Matt Thornton, co-founder of Guernsey-based tech start-up, Cortex Technologies.
Iain Beresford, organiser of the JT-sponsored Winter Seminar series, said: “There’s no doubt that innovation and technological disruption is affecting every business, every industry and every economy, including Guernsey, and while it can be a powerful and opportunist force for driving business and economic growth and performance, it also presents significant risks to some companies.
“While there is no question that, by their very nature, technological disruption and innovation provide significant challenges to regulators and policymakers, can they also create an environment to cultivate and promote innovation, and potentially deliver innovations to the marketplace in a way in which they could not have developed on their own? In this seminar, we’ll be looking to explore these ideas and understand their implications.
Tamara O’Brien, Deputy Managing Director of JT Guernsey, said: “We’re really pleased to continue our long-standing support of these topical lunchtime events in partnership with the IoD. As an enabler of new technology ourselves, through our mobile and broadband networks, we’re very aware of the benefits and also the challenges that innovation brings. One of the best ways to manage disruption is to discuss it openly and honestly, which these important seminars allow our business community to do. It promises to be a fascinating event with debate stimulated from an informed expert panel.”
Jersey’s digital best were honoured at an exciting new awards ceremony last night and Digital Jersey is proud to announce that the 2018 Jersey TechAwards winners are as follows:
Digital Company of the Year – JT
Digital Start-Up of the Year – Pinpoint
Best Use of Technology in Education – Beaulieu Convent School
Technology Project of the Year – States of Jersey, Concerto asset management
Digital Creative Project of the Year – Flux
Technology Student of the Year – Adam Le Tarouilly
Technology Teacher of the Year – Rory Steel
Digital Growth Business of the Year – JT
Digital Leader of the Year – Damon Eastwood, Switch Digital
Digital Team of the Year – Race Nation
The ten winners were chosen by a judging panel comprising representatives from both the private and public sectors, from both on and off the Island. All of whom have a broad interest in, and understanding of, the digital sector.
The event took place in the Chart Room at Castle Quay and the awards were presented by the host for the inaugural event financial writer, technology advocate and acclaimed British comedian, Dominic Frisby.
Tony Moretta, CEO of Digital Jersey, said ‘We are thrilled to see Jersey’s digital best celebrated in this way. We had so many excellent and vastly diverse entries for these awards, testament to the fantastic work being done around the island to grow our digital industry. Huge congratulations go to our first ever Jersey TechAwards winners, all of whom really stand out as exceptional contributors to our industry.’
The Jersey TechAwards, organised by Digital Jersey, in association with the Jersey section of BCS (the International section of the Chartered Institute for IT) and sponsored by Prosperity 24/7, was established to showcase key aspects of the digital sector including the Internet of Things, Digital Health and FinTech.
David Cartwright, chairman of BCS Jersey, said “An exciting evening saw ten extremely worthy winners take home awards that acknowledge their excellence and their contribution to the technology industry in Jersey. One must also acknowledge the others on the shortlist: we had dozens of very strong entries but, of course, not everyone can win an award. When we conceived the Tech Awards the intention was to make it an annual event, and I hope next years will be both stronger and more plentiful”.
Chris Clark, CEO of Prosperity 24/7, said to be able to sponsor the inaugural awards was an honour. As we all know, technology is pervasive and is the life blood of Industry in Jersey. Seeing this recognised, applauded and celebrated last night amongst 250 peers, creates an indelible mark in the memories of all who attended. The positive energy and ground swell regarding the potential for digital transformation to support productivity and innovation across our economy is an accolade that Digital Jersey should also take pride in, as they act as the focus point for us all to support, enabling the Digital economy to continue to grow and prosper.
Jersey TechAwards marked the culmination of Jersey Tech Week, an event dedicated to the digital sector, featuring keynote convention speakers with topics ranging from AI to blockchain; smart homes and cyber security, and which also saw the launch of the Island’s first Internet of Things hub: DJX.
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Jersey’s ground-breaking fibre-optic network, which means that Islanders now enjoy some of the fastest internet speeds in the world, has been shortlisted in two categories at the global telecoms awards.
The World Communications Awards, which will be held in London at the end of October recognise innovation and excellence in global telecoms. The Island is shortlisted in two categories – Best Network Transformation Initiative and Broadband Pioneer Award. Both submissions focus on the recently completed ‘Gigabit Jersey’ project, which has seen every broadband customer in the Island connected to a full-fibre network, meaning Jersey has now become the first jurisdiction in the world to have every building with a broadband connection linked to this hyperfast and resilient network.
The completion of the project has already put Jersey on the telecommunications world map. Earlier this year, JT won the Fibre Connectivity Award at the prestigious Connected Britain Awards and the project will also be featured in the Technology Review paper within this year’s Parliamentary Review, an annual publication produced by the Houses of Parliament.
Graeme Millar, JT’s Chief Executive Officer, said: “To be shortlisted at our industry’s ‘Oscars’ is, in itself, a great honour and achievement and helps further raise our Island’s reputation globally. What we have achieved is down to the support of everyone on Jersey, the States of Jersey and the incredible work of the JT team and I would like to thank everyone for their support, energy, and commitment. To have companies and jurisdictions much larger than JT and bigger than Jersey now look to us to know how to achieve such an ambitious project is something we can all take great pride in
Iain Laird, Field Engineer Manager at JT said: “This shortlisting means so much to me and my colleagues. Having been in our customers’ homes throughout this process, talking to them and connecting them, we see every day what a difference technology makes to people’s lives and how fibre really is enabling people to connect in whatever way they want, now and in the future.”
You can also find the shortlist on the WCA website, here: http://bit.ly/2PYFUW2
JT has reached the final round in two categories of the 2018 European Contact Centre and Customer Service Awards (ECCCSA), a major endorsement of its longstanding service to Channel Islanders. This comes shortly after the team was also shortlisted in the UK Customer Experience Awards 2018 for Customer Service Team of the Year, winners of which will be announced at Wembley Stadium in the autumn.
The only locally owned telecoms operator in the islands, is among a select group of international companies in the running for the Best Customer Service Team and Best Contact Centre of the Year (Small) categories.
The JT Customer Contact Centre services over 50,000 residential and business customers across the Channel Islands, as well as managed services for JT’s international customers. This relatively small, dedicated team can receive on average 13,000 calls, 5,300 emails and 1,500 social interactions and live chats each month. They also respond to 999 emergency calls and provide a 24/7 service to 500 people who carry emergency call system alarms, so it is exciting to see this busy team recognised for their hard work and extremely high standards.
Overall, JT’s strategy and focus are to deliver a consistent and high-quality customer experience and response across every ‘touch point’, however, customers choose to interact with the company: be it in person, over the phone, through social media or via Livechat using their app or website. Since putting in place a dedicated Customer Experience Team a few years ago, all of JT‘s people who interact with customers; from engineers to sales teams, have received special training to ensure that the company provides the best possible service across the organisation.
Tamara O’Brien, JT’s Group Head of Customer Experience, said: “Everyone at JT understands the part they play within the wider organisation in serving our customers to the highest possible standards. None more so than our Customer Experience Team because we recognise that, in our small island communities, our contact centre is not only a source of information but can also be a lifeline. Of course, this is literally the case with 999 calls, but it is also critical that every customer feels as though he or she is being looked after and problems will be fixed quickly and efficiently.
“I’m proud to say that customer experience is at the heart of what we do, and we’re delighted that our ongoing efforts and focus on continuous improvement, have been recognised by being shortlisted at these Europe-wide awards.”
Hosted by BBC presenter Fiona Bruce, the European Contact Centre and Customer Service Awards will take place in Battersea Park, London, on 27 November. Last year, more than 1,100 people attended.